Quality Metrics

With the premium packages come a set of guarantees from us. In relation to our support, server uptime, and speed of data transfer. Read more about our Service Level Agreement (SLA) with premium users to find out exactly what we guarantee. Compare our premium packages here.

These are our current quality metrics:



Server uptime



Avr. Transfer Speed



Avr. Support quality

E-mail reply: 24 hours

Phone answer: 20 sec

E-mail reply: 7.5 hours

Phone answer: 9 sec

*Data for the first half of this year

If you have any further questions about our quality metrics, visit our Service Level Agreement (SLA) or contact our quality control department on quality@aviation-edge.com.

To contact our 24/7 support or other departments. Find the information about all our departments here.