With the premium packages come a set of guarantees from us. In relation to our support, server uptime, and speed of data transfer. Read more about our Service Level Agreement (SLA) with premium users to find out exactly what we guarantee. Compare our premium packages here.

These are our current quality metrics:

SLA Currently
Server uptime 99.5% 99.98%
Avr. Transfer Speed 500ms 231ms
Avr. Support quality E-mail reply: 24 hours
Phone answer: 20 sec
E-mail reply: 7.5 hours
Phone answer: 9 sec

*Data for November 2017

If you have any further questions about our quality metrics, visit our Service Level Agreement (SLA) or contact our quality control department on quality@aviation-edge.com.

To contact our 24/7 support or other departments. Find the information about all our departments here.

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