These are our current quality metrics:
Avr. Transfer Speed
Avr. Support quality
E-mail reply: 24 hours
Phone answer: 20 sec
E-mail reply: 7.5 hours
Phone answer: 9 sec
*Data for the first half of this year
If you have any further questions about our quality metrics, visit our Service Level Agreement (SLA) or contact our quality control department on email@example.com.
To contact our 24/7 support or other departments. Find the information about all our departments here.