Quality Metrics
With the premium packages come a set of guarantees from us. In relation to our support, server uptime, and speed of data transfer. Read more about our Service Level Agreement (SLA) with premium users to find out exactly what we guarantee. Compare our premium packages here.
These are our current quality metrics:
SLA | Currently | |
|---|---|---|
Server uptime | 99.5% | 99.98% |
Avr. Transfer Speed | 500ms | 231ms |
Avr. Support quality | E-mail reply: 24 hours Phone answer: 20 sec | E-mail reply: 7.5 hours Phone answer: 9 sec |
*Data for the first half of this year
If you have any further questions about our quality metrics, visit our Service Level Agreement (SLA) or contact our quality control department on [email protected].
To contact our 24/7 support or other departments. Find the information about all our departments here.